Amazon Go just opened their cashier-less convenience store to the public. This phenomenon doesn't mean that it's soon going to sweep the nation, but it will have long term affects on both business and technology to come. You can read more about how the store works here and considering the pursuit of balancing technology and real life human interaction.
Monica has practiced servant leadership in various customer service roles for the last 16 years. Her background in lifestyle blogging and building online communities directly reflects the KCI mission of serving clients as their trusted advisor. Outside of work Monica enjoys reading, traveling, kayaking and family time with her husband and two daughters.
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