From Business First Louisville:
Birthplace: Huntington, W.Va.
Residence: East End
Family: Married to Monica Deskins; two children
Education: New Horizons IT Training Center
Work hours per week: 50
Hobbies: Building furniture and camping
Shopping weakness: Cars
Stress reliever: I love driving, especially back roads. My wife and I take regular road trips. She loves the sights and I love driving there.
Interesting fact: I was fired from my first job. Note to self: When you’re 15 and on the third day of your first job, do not recommend major overhauls of established processes to “get rid of unneeded staff.” To be young ...
Describe how your early work experiences shaped your work ethic . I think growing up poor is probably what shaped my work ethic. My parents divorced when I was 3 and throughout my childhood I lived in everything from houses, to apartments, to trailers and even a hotel for a couple stints. I did not always know how I wanted my life to turn out, but I certainly knew how I did NOT want my life to turn out. Money was always a sore spot in my family. Before moving to Louisville, there was always the stress of how we were going to make rent, etc. I remember times when my parents worked alternating shifts (second and third) and many nights I would take care of my siblings while they were gone. I also remember my mom injuring her back and counting out change to pay the electric bill. Whether you like it or not, those experiences shape you. I don’t think money can buy happiness, but it’s certainly a tool you need to build the lifestyle you want. My parents all have an uncanny work ethic and really instilled in me not just hard work, but smart work will pay off.
What are the greatest challenges of your job? Building a culture can be difficult. In the IT world, it’s easy for consultants to lose their empathy for clients. When empathy is lost, consultants tend to focus on how many tickets they complete, not how many clients they serve. Technology is very black and white, but people are not. Training technical work is easy, but building a culture around “deskside manner” where the focus is on building a relationship and truly making a difference to someone is much harder to teach.
What excites you about your line of work? Technology truly is the backbone of business. Many IT providers work off of a reactive business model; fixing what’s broken. We have built our business by taking a proactive approach to technology. Our clients invest heavily in technology and our job is to ensure they get a return on that investment. When we can walk into a client and physically see the solutions we’ve implemented creating a positive impact, we know we’ve done our job. There is nothing more exciting than when a client transitions their view of technology from a line-item expense to an investment that’s paying off.